Terms and Conditions

Order Confirmation
All orders are confirmed upon signing of the order document. By signing, the client agrees to these Terms & Conditions.
Scope of Supply
The goods and/or services provided are limited to those described in the signed order. Any additional items or changes will be treated as a variation and may incur extra charges.
Pricing & Payment
All prices are as stated in the order. Payment terms (including deposits and final balances) must be followed as outlined in the signed agreement. Late payments may result in delays or additional charges.
Delivery & Installation
Estimated delivery and installation timelines will be provided but may be subject to change due to supply chain or logistical factors. The supplier will make reasonable efforts to meet agreed timelines.
Client Responsibilities
The client must ensure site readiness, access, and accurate information (measurements, requirements, etc.) before delivery or installation. Delays caused by the client may result in additional costs.
Variations & Cancellations
Any changes to the order must be agreed in writing. Cancellations may incur charges depending on the stage of production or procurement.
Ownership of Goods
All goods remain the property of the supplier until full payment has been received.
Warranty
Products are covered by standard manufacturer warranties where applicable. Warranty does not cover misuse, improper installation (if not carried out by the supplier), or normal wear and tear.
Liability
The supplier’s liability is limited to the value of the goods and/or services provided. The supplier is not responsible for indirect or consequential losses.
Acceptance
By signing the order, the client acknowledges and accepts these Terms & Conditions.

Return and Refund Policy

Return & Refund Policy

We work on a back-to-back basis with our manufacturers. This means that once your order is placed and confirmed, it is immediately processed with the manufacturer.

Order Cancellations
There is only a limited window to cancel an order after it has been placed. Once the order has been confirmed with the manufacturer, cancellation may not be possible or may be subject to charges.

Returns
Returns are only accepted in line with the manufacturer’s own return policy. As a result:

We can only accept returns if the manufacturer agrees to take the items back
Any return conditions, restocking fees, or rejection of returns are determined by the manufacturer

Refunds
Refunds will only be issued once we have received confirmation and acceptance of the return from the manufacturer. Any deductions (such as restocking or handling fees) applied by the manufacturer will be passed on.

Made-to-Order & Custom Items
Custom, made-to-order, or bespoke items are generally non-cancellable and non-refundable once production has started.

Damaged or Faulty Goods
If items arrive damaged or faulty, this must be reported within [48 hours] of delivery. We will work with the manufacturer to resolve the issue as quickly as possible.

By placing an order with us, you acknowledge and accept that returns and refunds are subject to the manufacturer’s terms and conditions.

Terms and Conditions

Return and Refund Policy

This website uses cookies.